I have a CiviCRM event linked on my web site, and one person tried to purchase tickets to the event several times. She says she was eventually able to log into her PayPal and complete the transaction.
Our receipts go into our PayPal account, and her payment is not showing up in our account. In addition, her transactions all show as 'Pending (incomplete transaction)' in the CiviCRM event.
In reviewing previous posts, it appears that there is an issue with how PayPal processes payments, but the discussion and the patch is WAY over my head.
Can anyone give me a simplified answer to how to get her last transaction to process properly? I'm very concerned that this will become a larger issue with others attempting to purchase tickets.