Good morning,
Every time I search for a contact, which I know is on our database, I get the message 'No contact found'.
Please can you advise?
Many thanks
Kind regards
Myriam Barker
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Sign up to join this communityGood morning,
Every time I search for a contact, which I know is on our database, I get the message 'No contact found'.
Please can you advise?
Many thanks
Kind regards
Myriam Barker
(Adding this answer based on Comment by Myriam)
This could be a Permission issue. If the contact is in the db but you do not have permission to see them then you won't see any results.
Ways to confirm this would be use the QuickSearch and just hit ENTER (or type % and hit Enter if the former has no effect), do you see all the results of contacts, ie your complete list.
If you do and you still do not find them, then you may also need to search in Trash
If you only see a subset of your contacts then there could be some ACL that is restricting which contacts you can see
If you only see your record, then it is likely to be civicrm Permissions which are set by your CMS
If you are using the contact search in the upper right corner, be sure that the correct radio select is checked. For example, if you are searching for Judy, be sure that Name/Email. Or searching Chicago, be sure that City is checked.
How are you doing your search? What are you searching for?
For instance, I often use the quick search box in the top left. I may be searching based on their ID, but have the name/email option selected.
Or I search on a name and do it wrong. For instance, to look up Judy Smith, you would type in: Smith, Judy
Similar to Jenni's comments, and I also suspect that you are using search incorrectly. To use her example, if you put in "Judy Smith" it would not find her. Have you tried part of the name: "judy" or "smith" both of which should work. That works for either the quick search box or "Find Contacts".
The more information you give, the more likely people will be able to help.
I had a similar problem a few days ago. And the contact I was looking for was me. So I knew I was there.
it might be a caching issue locally or at server level.
If you can clear the civicrm cache sitename/civicrm/clearcache
Clear cache in the content management system
and finally clear browser cache locally
One of those sorted it for me.