My CiviCRM drop down menu is not working in my WordPress Dashboard. Hence, I can't access membership info, etc. How do I know if it is a hosting problem or a CiviCRM problem? My host says it doesn't support plug-ins.


  • 2
    Have you tried clearing cache, rebuild menu, etc? Commented Apr 23, 2019 at 2:38
  • Hi Wendy, can you add the version of CiviCRM and WordPress. That information helps to make the answers more specific. And do you use a specific WordPress template? Sometimes the javascript of a template does not work with the javascript of CiviCRM. Check if you see errors in the javascript console. Commented Apr 24, 2019 at 11:22
  • Also try accessing the sandpit site at wpmaster.demo.civicrm.org. This will see if the problem is in your browser. I recently had an odd problem with Firefox where the menus weren't showing and it was fixed by simply restarting Firefox.
    – Mick Kahn
    Commented Apr 24, 2019 at 11:55
  • I have cleared the cache but have no clue how to rebuild the menu. Commented May 5, 2019 at 15:29
  • My versions are: Powered by CiviCRM 5.11.0. System Status: Error . WordPress version is: 5.1.1. Shows cron not running. My theme is Compass Pro (Family History theme) by Ink Themes. When I look at the demo version - I don't get the messages at all when I click on Civi CRM and NONE of my top links have a drop down menu. GoDaddy says it doesn't support plug-ins. Tells me it is the programs fault. Commented May 5, 2019 at 15:31


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