I'd like to remove some statues (ie. Left message), and add some more (to support our workflow.
I could add another "status" custom field, but I'd much prefer customise the existing one rather than create a new one.
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From the administer dashboard, you can modify the option groups:
and the activity status is one of them (/civicrm/admin/options?gid=26&reset=1 in my case).
However, there is a big
WARNING: Many option groups are used programatically and values should be added or modified with caution.
Are not reserved (ie. we can delete them)
Is this safe to do so? can I add new statues without issue?