I cannot access CiviCRNM on Drupal. I get

Sorry but we are not able to provide this at the moment. Could not find user name for payment processor

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I am using drupal 7 and civiCRM 4.6.3. I had made some changes to the set event as payable when creating an earlier event and used dummy credentials for paypal pro. I now do not know how to undo the changes or gain access to CiviCRM. Thanx in advance.

  • Can you please edit your question to specify exactly which civicrm pages you are unable to access?
    – Coleman
    Jun 5, 2015 at 13:48
  • Phillip. Thank you. You answer worked for me. I then went back and added the complete PayPal details and it seems to work. Intially, I only added the test gateway details and had the box default payment gateway ticked. Perhaps this was the problem. Cheers. Aug 14, 2015 at 2:25

3 Answers 3


You can't access civicrm backoffice?

Try http://yoursite.org/civicrm/admin and disable the payment processor from there.


I simply commented out the line requiring the payment processor and it worked. I then deleted the payment processor I had created earlier.Finally. I uncommented the line I had previously commented out.


If you can not access http://yoursite.org/civicrm/admin/paymentProcessor?reset=1 disable the processor via db by setting the is_active field to 0 inside table civicrm_payment_processor.

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