We use version 5.11.0 and we're still having this issue. Is it possible to see if a solution has been introduced?
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Try testing your scenario on the public demo at dmaster.demo.civicrm.org– Aidan ♦May 3 '19 at 8:19
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I think this is now fixed and should be part of 5.14. You can either wait for 5.14 release or apply patch from here.
Cheers
Pradeep
answered May 3 '19 at 9:18
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Thanks Pradeep for your answer but we tried 5.14 and we're still having the same issue. Is there another way that this can be resolved? Thanks again.– T. W.Jun 25 '19 at 19:50
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Can you try this patch patch-diff.githubusercontent.com/raw/civicrm/civicrm-core/pull/… Jun 25 '19 at 20:58