We use version 5.11.0 and we're still having this issue. Is it possible to see if a solution has been introduced?
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Try testing your scenario on the public demo at dmaster.demo.civicrm.org – Aidan♦ May 3 '19 at 8:19
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I think this is now fixed and should be part of 5.14. You can either wait for 5.14 release or apply patch from here.
Cheers
Pradeep
answered May 3 '19 at 9:18
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Thanks Pradeep for your answer but we tried 5.14 and we're still having the same issue. Is there another way that this can be resolved? Thanks again. – T. W. Jun 25 '19 at 19:50
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Can you try this patch patch-diff.githubusercontent.com/raw/civicrm/civicrm-core/pull/… – Pradeep Nayak Jun 25 '19 at 20:58
