Historically, I've used CiviCRM for events and member management. I've never used CiviCase, but I think this situation probably calls for CiviCase. Any insight will be helpful.
In short, the client has asked for a form which allows a contact to nominate another individual to received funds from the organization relief fund. I want to record both the contact submitting the form and the eventual recipient and then the actions that client performs within their own workflow. I don't have that yet, because I was just handed a paper form to add to the system.
Am I in the right ballpark, to use CiviCase instead of just posting a profile form to go to the association? Will CiviCase allow me to track the submitter and the recipient more easily? Any insight is much appreciated.