I've created several rules that assign a contact subtype to contacts depending on their level of donation.

The trigger I am using is "Contribution is added".

The rules function correctly if a contribution is added via the backend, but not when people make online payments through a donation page.

Is there a setting that would affect this? Is there a way to set up rules that will trigger by online payments?

  • I recently experienced this same issue. Can you tell me what version of CiviCRM and CiviRules you're running? May 9 '19 at 2:04

I did a test with a completely new rule, and online payment correctly triggered the rule.


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