There are quite a few checks that come into our office even though we have credit cards as an option. My question to other organizations would be "How do you handle a check once your organization receives it?" I am just looking for feedback on the best workflow with civicrm.
Currently my organization has an invoice that is generated and emailed to the person after they submit the contribution page with the pay later option. That person sends a check for the amount due with the invoice and then a staff member goes to that persons contact record and updates the pending payment to completed.
Additionally during the end of the fiscal year we have a lot of payments coming through so we use the import payments page and upload csv files to add payments to users records using their external id. This however creates a new payment and does not update the pending pay later check on that users record.
I would love to hear recommendations and feedback on how other organizations process checks? Is there an easier way?