We encountered an issue that when changes are made to a donor's contribution amount before a ACH/EFT run, the amount is reflected by the bank, but is not updating when running a bank reconciliation report in CiviCRM for that given run.
- Donation is $10
- Donor requests a change to $20
- When the donation is processed, the bank shows that $20 was indeed processed, but the CiviCRM bank reconciliation report shows the donor's contribution as $10.
- The tax receipt amount, however, is showing $20.
Any thoughts on what would cause this? Has anyone encountered this? Do we have to re-enter the recurring donation every time a change needs to be made?
Thank you for any assistance!