We moved our CiviCRM install to a new server a couple of weeks ago. Everything seemed to go smoothly, but we've now noticed that the Manage Groups page is empty:

enter image description here

Clues that I've got so far:

  • This happens both with new users, and users that were moved over from the old server.
  • I can create a new group without errors, but obviously it doesn't show up afterwards.
  • Group counts show up on the contacts page tab, but no roups are shown there either.
  • We followed the move process outlined at https://docs.civicrm.org/sysadmin/en/latest/misc/switch-servers/.

Hopefully somebody out there's got some clues, because I'm coming up empty right now... Thanks in advance for the additional brain cells!

CiviCRM 5.11.0, Wordpress 5.2.1

  • Have you cleared the cache? Delete everything under wp-content/uploads/civicrm/templates_c
    – Aidan
    Jun 24, 2019 at 6:58

1 Answer 1


Points to Aidan -- I had flushed out the caches, but hadn't cleared out the templates_c folder. Once I did that I discovered a permissions problem on the templates_c/en_US folder. With that fixed everything is working again!

  • Another thing I found: The CiviCRM cron job was set up in root's crontab, so when it ran various files in templates_c would be set to be owned by root. I moved the job into /etc/crontab and set it to run as the web server's account, which hopefully will keep the permissions from getting messed up again. Jun 26, 2019 at 1:23

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