CiviCRM 5.14.0

I have bounce processing working fine but I am trying to track replies. Replies are sent using a VERP address and are being received in the correct mailbox as defined in the CiviMail Administer/CiviMail/Mail Accounts settings.

I run the Process Bounces job and I expect to see an entry in the activities for anyone who replies to the email but I only see the outgoing mail under the type BULK EMAIL. The replies are correctly being moved from the Inbox to the Processed folder that CiviCRM created.

Replies are being counted correctly in the report for the mailing but are not being added to the contacts' activities.

There is a setting under System Administration/CiviMail/CiviCRM Component Settings that seems to be in error. If it is checked, it disables VERP replies. Leaving it unchecked causes replies to use VERP. This seems to be a bug.

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A Workaround

As I have access to the Postfix server, I was able to move the processed emails from the "Bouncer" mailbox to the Inbox of the "Activities" mailbox then run the fetch-activities job. This successfully processed the replies and inserted them in the activities table.

  • I have noticed that the report is showing there were no replies, however, I have replied and the reply was received in the default mailbox. – Vietyank Jul 2 '19 at 16:14
  • 3
    were you able to look at the email address that it sent to did it have -r or similar in there and i actually think what you might want to do is run the bounce processor job not the inbound email job – Seamus Lee Jul 4 '19 at 14:28
  • Seamus Lee: we did discuss this in Mattermost. I did not subscribe to the two folders CiviMail created, "processed" and "ignored". One I did, the replies were reported in the CiviMail report for the mailing. They are still not being recorded in the activities for the contacts that replied. – Vietyank Jul 4 '19 at 16:07
  • I was confused but subsequently learned that it is the process bounces job that processed the replies, not the process inbound email. – Vietyank Jul 4 '19 at 16:08
  • Received in Mattermost; @dmgray0325 that will happen if the following occurs The reply eventually ends up in the email to activity IMAP mailbox the process incoming email happens. Perhaps if you can if you can set up a rule in your email handling that moves an email with -r or -reply in the to email from the Bounce Mailboxe's processed folder to the email to activity mailbox – Vietyank Jul 5 '19 at 1:26

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