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Civi 5.14 on WordPress 5.0

Hello, I have installed and am configuring Civi for a new client. He is on Inmotion Hsosting and civi is installed in a subdomain. I am having problems getting cron to run. It is not running by itself at all. Am I am missing a step somewhere or is my command line missing something? The wordpress user password is only numbers and letters, no other characters.

Cron Command line:

php -q /home/username/secure.domain.org/wp-content/plugins/civicrm/civicrm/bin/cli.php -s domain.org -u wordpressuser -p wordpressuserpassword -e Job -a execute > /dev/null 2>&1

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Thank you

UPDATE

I just finished talking to Tech Support for the host and they said that cron job has been running every 5 minutes without fail. Yet in Civi it says it has not run since June 29th, 2019 3:46 PM.

On another note. I just tried a test scheduled mailing. I set it to send 5 minutes later. It still has not sent. The server host shows that my cron command is running every 5 minutes but it is clearly not doing what it should be doine. Civi says the resource URL is wrong and cron is not running. could this be related?

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2 Answers 2

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I prefer the wp-cli method to all other methods. Can this work at your host? https://docs.civicrm.org/sysadmin/en/latest/setup/jobs/#wp-cli

If you do not have Command line access, but the host provides a cron interface and wp-cli you can create a shell script to call:

#!/bin/bash 
/path/to/cli/php /path/to/wp --user=<cron user> --url=https://<site> --path=/path-to-web-root --timezone="<php timezone>" civicrm api job.execute auth=0

In your example calling just php may be the issue as cron may not now the path to the cli php executable.

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  • I just finished talking to Tech Support for the host and they said that cron job has been running every 5 minutes without fail. Yet in Civi it says it has not run since June 29th, 2019 3:46 PM. Do you have any idea why this would be?
    – fdarn
    Commented Jul 1, 2019 at 19:02
  • On another note. I just tried a test scheduled mailing. I set it to send 5 minutes later and 30 minutes later it still has not sent. The server host shows that my cron command is running every 5 minutes but it is clearly not doing what it should be doine. Civi says the resource URL is wrong and cron is not running. could this be related?
    – fdarn
    Commented Jul 1, 2019 at 19:37
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Did you possibly try using https://www.easycron.com/ (as described https://docs.civicrm.org/sysadmin/en/latest/setup/jobs/#webcron) and seeing if that will work. Like this you can see if the problem is with your civi instalation or your web host.

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  • Thank you. I tried doing that. I keep getting this error ERROR: You need to send a valid user name and password to execute this file. I changed the password and made sure it is right but it still won't work. To clarify, is this the username and password of a Wordpress user with admin access? Or is it another user name and password? .
    – fdarn
    Commented Jul 2, 2019 at 1:14
  • It is failing every test on easycron
    – fdarn
    Commented Jul 2, 2019 at 1:27
  • Yes, It is the username and password for word press. are you including the sitekey?
    – netzih
    Commented Jul 2, 2019 at 4:50
  • @fdarn If using easycron the URL to call would be secure.domain.org/wp-content/plugins/civicrm/civicrm/bin/… Remember to add www if needed and I'm assuming you have https. (otherwise change to http)
    – netzih
    Commented Jul 2, 2019 at 5:06
  • i don't see any space for adding a Key in easycron. Actually the instructions in that link don't seem to match what I see there.
    – fdarn
    Commented Jul 2, 2019 at 9:43

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