Drupal 7.67, CiviCRM 5.13.5

Hey everyone,

Trying to view a mailing I've sent through CiviCRM before. I'm logged in with my admin account with all permissions granted.

I've navigated to the specific sent mailing > View Report > Mailing Settings > Public URL. Clicking on that URL gives an "Access Denied" error.

All the mailings I send have "Public Pages" set as the Mailing Visibility (under Publication on the specific mailings). I've also double checked and I do have the "CiviMail: view public CiviMail content" checked for all roles.

Any ideas on how I can fix this?

  • Defintely sounds like a permissions issue
    – Sean Kenny
    Jul 3, 2019 at 11:12

1 Answer 1


Sounds as if you may the ‘Hashed Mailing URL's’ option selected in your CiviMail Component Settings –

Administer > CiviMail > CiviMail Component Settings


If enabled, a randomized hash key will be used to reference the mailing URL in the mailing.viewUrl token, instead of the mailing ID

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.