We noticed there was a delay of about 6 days when a new member signs up using GoCardless before their membership is current and they receive the usual 'Thank you' email so we've only set up a Rule to send an email to let them know that there will be a delay while the Direct Debit is set up
So currently, it's based on:
- When membership is added
- And membership status is pending
- Contact has recurring payments
However, we have existing members who are just now taking advantage of the Direct Debits function and their membership is not 'added' and their status is still 'current' if they're renewing before the end date.
Is there a way that I can trigger an email for these people?
The only thing possibly to include would be the contribution status (Pending incomplete transaction) but this is still likely to pick up incorrect people since it's used for a variety of scenarios.