Sorry and error occurred and your information was not saved.

While in CiviMail I keep getting this message

"Sorry an error occurred and your information was not saved."

  • Unfortunately it's a generic error message. Can you give more details about what is happening "in CiviMail" at that moment? Or add a console.trace(); line in here github.com/civicrm/civicrm-core/blob/5.15.2/js/Common.js#L1055 to get some info in the javascript console about what triggered it?
    – Demerit
    Commented Aug 6, 2019 at 14:45
  • The extension Log Viewer makes it v easy to see errors via the UI civicrm.org/extensions/civicrm-log-viewer
    – petednz - fuzion
    Commented Aug 6, 2019 at 19:27
  • I have added the log viewer and nothing new appears in the log when this happens. Commented Aug 7, 2019 at 23:21
  • Actually I am seeing a lot of these in the log [info] $backTrace = #0 /var/www/html/wp-content/plugins/civicrm/civicrm/CRM/Core/Error.php(381): CRM_Core_Error::backtrace("backTrace", TRUE) Commented Aug 7, 2019 at 23:23
  • = #0 /var/www/html/wp-content/plugins/civicrm/civicrm/CRM/Core/Error.php(381): CRM_Core_Error::backtrace("backTrace", TRUE) #1 /var/www/html/wp-content/plugins/civicrm/civicrm/CRM/Utils/System/WordPress.php(398): CRM_Core_Error::fatal("You do not have permission to access this page.") #2 /var/www/html/wp-content/plugins/civicrm/civicrm/CRM/Utils/System.php(74): CRM_Utils_System_WordPress->permissionDenied() #3 /var/www/html/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(229): CRM_Utils_System::__callStatic("permissionDenied", (Array:0)) Commented Aug 7, 2019 at 23:24

1 Answer 1


Did you check your firewall settings? The wordfence plugin (on WordPress) was doing that for us. Had to white list the params. Also, can be an error in the html of your email (or a smarty error). As @demerit said it's a generic error and can be plenty of things.

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