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I encountered a strange situation. I have added a custom data group in a participation record called "Emergency Contact" with 2 fields and while this appeared ok in View of the participant records, there would be 2 such group displayed when i click Edit. Entering only 1 of these 2 group will retain the values, the other group wouldn't. Any idea how this happened and how it can be resolved?

WordPress: 5.0.4 CIVICRM: 5.10.4 Ubuntu

  • Could you add some screenshots? Also, a lot has happened since 5.10.4 - I'd upgrade before investigating much further. – Aidan Aug 14 at 8:54
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I guess the custom field is configured to use for Participants entity with Event name/event type/role set to any.

Solution for fix:

  1. Upgrade CiviCRM to 5.15 or 5.16 because i can't replicate the bug anymore on latest version of CiviCRM.

  2. Change the custom field config to use only Participants as entity instead Participants(Event Name), Participants(Event Type) or Participants(Roles).

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Thanks

Pradeep

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