I am on civi 5.16.3, drupal 7.X and stripe 5.4.1 and when setting up stripe webhook, keep receiving this message. how can I fix it please? Thanks

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2 Answers 2


I would follow the instructions on screen:

  • Log in to your Stripe account, go to the Webhooks section
  • Delete the existing webhook (on live and testing sides)
  • Come back to CiviCRM and use the "Update/Create Webhook" button

If you think the webhook URL is correct and the extension is still printing the error message on the status page and the same is also not getting fixed by Fix Stripe Webhook, make sure -

  • You have correct latest API version set for your webhook.
  • Only a bunch of events are enabled for triggering the webhook instead of "All Events". The events currently supported by the extension is -

    1. invoice.payment_succeeded
    2. invoice.payment_failed
    3. charge.failed
    4. charge.refunded
    5. charge.succeeded
    6. customer.subscription.updated
    7. customer.subscription.deleted

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