1

You can reproduce this yourself on the demo site:

Search Builder > Contacts > Preferred Communication Method = Phone

Returns the exact same results as

Search Builder > Contacts > Preferred Communication Method != Phone

See the screenshots:

equals

and then:

enter image description here

Improve this question
2

You've found a bug. Check out Reporting a Bug, starting with step 7.

As a point of interest - variations on this bug have been reported before. For instance, CRM-6652, several years ago, which was only fixed last month with CRM-16483.

If you're looking to patch this yourself, I would definitely look to CRM-16483 as a model.

Improve this answer
6
  • Thanks for the confirmation, Jon. I'll file a bug ASAP and look at attempting a patch. Cheers.
    – Link Swanson
    Jun 15 '15 at 15:32
  • @LinkSwanson - I was going through the issue tracker today, just wanted to make sure you were aware of issues.civicrm.org/jira/browse/CRM-16286 so that you tried patching this on Civi 4.6.4+.
    – Jon G - Megaphone Tech
    Jun 15 '15 at 19:48
  • Can anyone think of a workaround that would allow me to create a smart group with communication method != Phone?
    – Link Swanson
    Jun 22 '15 at 15:59
  • @LinkSwanson Use Communication Preference IN ('Email', 'SMS', etc.)?
    – Jon G - Megaphone Tech
    Jun 22 '15 at 18:20
  • Thanks @JonG your suggestion worked on 4.6.3 ... then I upgraded to 4.6.4 and it no longer works. Using the in operator gives an error Notice: Undefined index: IN in CRM_Contact_BAO_Query->preferredCommunication() (line 4007 of /srv/buildkit/build/d46/sites/all/modules/civicrm/CRM/Contact/BAO/Query.php). on the CiviCRM demo site. None of the operators work when using Preferred Communication Method. This bug is really hurting the reputation of CiviCRM within our organization.
    – Link Swanson
    Jul 6 '15 at 18:11

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.