I am trying to add fees to a new event in a fairly new installation of CiviCRM on a Drupal CMS. When I click on the fees tab I get the following error displayed in the browser:

Network Error Unable to reach the server. Please refresh this page in your browser and try again.

and this in the console window:

jquery.js?pxiki7:10255 GET https://[DOMAIN NAME]/civicrm/event/manage/fee?reset=1&action=update&id=2&component=event&snippet=json 500 (Internal Server Error)

I was also getting a "Failed to load resource" error in the console window too although that seems to have stopped.

also, if I hover over the fees tab is says fees (disabled).

I am fairly new to civiCRM and Drupal so any help would be much appreciated.

  • Does this behavior persist if you change your browser? What version of CiviCRM are you using? What do you see on yoursite.com/civicrm/admin/setting/url?reset=1
    – Zachary
    Sep 8, 2019 at 17:37
  • I get the same behaviour using IE (was using Chrome). Sep 8, 2019 at 22:10
  • ResourceURL: [civicrm.root]/ Image Upload: civicrm.files/]/persist/contribute custom CSS: Blank Disable civicrm css: No extension resource url: [civicrm]/ext/ Force Secure URL: Was NO, changed to yes, same issues Very SSL Certs: Yes civicrm 15.14.2 Sep 8, 2019 at 22:12
  • I have since upgraded to 5.17.0 but still have the same issue. Sep 8, 2019 at 22:50
  • docs.civicrm.org/dev/en/latest/tools/debugging maybe we could turn on some debugging and find out more about the 500 (Internal Server Error) ?
    – Zachary
    Sep 9, 2019 at 2:09

1 Answer 1


I came accross this article: Event Fees - DB Error: syntax error

It turns out that if you disable the CiviContribute component it causes errors with Event fees!

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