I am the manager of our organizations Drupal/CiviCRM site. Since we are an all-volunteer organization, I have other managing certain aspects of the system.
One of our board members is responsible for ensuring that membership records are up-to-date. For those who elect to pay by check, this means that he has to enter the site and manually enter the fact that the member has paid.
The process he uses for doing this is:
- Go to CiviCRM
- Type in the name of a contact in the search box, i.e. Smith
- Select John Smith from the drop down box
- Go to John's Membership Tab where his Pending membership is shown
- Click on more, Renew
When he does this, he gets Network Error - Unable to reach the server.
I tried to duplicate this situation by giving my personal account (not the admin account) the same level of privilege as his account (note that I have the CiviGroup Roles Sync module installed, so this simply entails giving my account the same Role as his), logging into the system using a different browser (after deleting history, cookies, etc.), and following the same sequence outlined above. When I did this, the error did not occur.
- Drupal 7.37
- CiviCRM 4.6.3
- Permissions enabled: access administration menu; CivCRM: add contacts, view all contacts, edit all contacts, view my contact, edit my contact, delete contacts, access deleted contacts, import contacts, skip IDS check, profile listings and forms, profile listings, profile create profile edit, access CiviCRM, access contact dashboard, administer reserved groups, merge duplicate contacts, view all notes, access contact reference fields, access CiviContribute, edit contributions, access CiviMember, edit memberships, delete in CiviMember, access CiviMail, access CiviReport, access Report Criteria; use the administration pages and help; administer users; view user profiles
Can you please suggest why my colleague is getting this error and I am not? If not this, can you suggest some tests that can be run on his computer to try to get to the root cause of the problem?