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I’m trying to install a new copy of CiviCRM for Wordpress on Plesk Onyx. I get the following error when I try to activate CiviCRM after uploading the files to my server:

Warning: require_once(CRM/Core/ClassLoader.php): failed to open stream: No such file or directory in /var/www/vhosts/ruinsideca.org/infoportal.ruinsideca.org/wp-content/plugins/civicrm/civicrm.php on line 877

Fatal error: require_once(): Failed opening required 'CRM/Core/ClassLoader.php' (include_path='.:/opt/plesk/php/7.2/share/pear') in /var/www/vhosts/ruinsideca.org/infoportal.ruinsideca.org/wp-content/plugins/civicrm/civicrm.php on line 877

I don’t know why this error is happening or how to fix it. I’ve never come across something like this before. As a result, I can't even install CiviCRM on my server.

I'm running PHP 7.2.22, Wordpress 5.2.3, and CiviCRM 5.17.3.

Thanks for your help

  • Just to make sure, is there a file at /var/www/vhosts/ruinsideca.org/infoportal.ruinsideca.org/wp-content/plugins/civicrm/CRM/Core/ClassLoader.php? Maybe something didn't get fully uploaded. Or maybe the file owner/permissions are wrong? – Demerit Sep 12 at 5:56
  • The file exists. I set the permissions to allow everything on that file. It's still not working. – com1tech Sep 12 at 19:12
  • @com1tech I suspect the permissions are the problem. Try making Classloader.php permissions 644. – Tommy B Sep 12 at 19:54
  • Classloader.php is set to 644. It still showing the same error. – com1tech Sep 12 at 20:22
  • Thanks everyone for your suggestions. I found that there was a plugin conflict that was causing the issue. After disabling the plugin, I was able to install CiviCRM. – com1tech Sep 12 at 23:01

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