CiviCRM 5.16.3

In the billing address section on contact view, we can see a full Name and Address. When we edit or quick edit the contact, the full name is not seen or editable. How can we edit it?

Note: as to how that name is getting there, my current guess is via webform civicrm or an extension but I need to verify. I believe what is happening is someone is using another persons credit card to pay, and it's updating the billing address with that persons name. Then, when a receipt goes out in the future, some of our templates are pulling that instead of the billing name/address used in the checkout form (I think..)

  • You see a name in the address section? Is that name different than the name on the account?
    – Iowa Boy
    Sep 17, 2019 at 3:35
  • Yes! For a billing address, and yes in some cases it's different when someone is using a card with a name different from their contact record.
    – Zachary
    Sep 17, 2019 at 16:44
  • Yep seeing it too. options would seem to be: 1/ check if it required by specific payment processor or not and if not then get rid of it for those processors, 2/ check if it is used other than in the receipt, 3/ get a UI so it can be edited if needed, 4/ decide to hide from the Contact screen even if it is required
    – petednz - fuzion
    Nov 19, 2020 at 18:33

1 Answer 1


This can be done via settings at civicrm/admin/setting/preferences/address?reset=1

Look for the field = Address Name

in the section Address Editing

it can also be removed from display at same screen, look for Address Display and remove


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