I let my users register on my wordpress website using a contribution page on CiviCRM. It used to work fine but last time I tried to register a new user, instead of the thank you page, I get this access denied message :

Access denied picture

" Sorry, due to an error, we are unable to fulfill your request at the moment. You may want to contact your administrator or service provider with more details about what action you were performing when this occurred. You do not have permission to access this page. Return to home page."

After hours of investigation, I finally found out the problem came after I changed the default role for new subscribers to a custom role I had added from my function.php called "Pending". If I turn it back to "Subcribers" then it works fine again.

Do you have any idea how I could grant access to this page to users with "Pending" role ??

Thanks a lot !

Here is the log :

Sep 22 19:33:21  [info] $Fatal Error Details = Array
    [message] => You do not have permission to access this page.
    [code] => 

    Sep 22 19:33:21  [info] $backTrace = #0 /home/gemmemedxe/www/wp-content/plugins/civicrm/civicrm/CRM/Core/Error.php(385): CRM_Core_Error::backtrace("backTrace", TRUE)
    #1 /home/gemmemedxe/www/wp-content/plugins/civicrm/civicrm/CRM/Utils/System/WordPress.php(397): CRM_Core_Error::fatal("You do not have permission to access this page.")
    #2 /home/gemmemedxe/www/wp-content/plugins/civicrm/civicrm/CRM/Utils/System.php(76): CRM_Utils_System_WordPress->permissionDenied()
    #3 /home/gemmemedxe/www/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(231): CRM_Utils_System::__callStatic("permissionDenied", (Array:0))
    #4 /home/gemmemedxe/www/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(85): CRM_Core_Invoke::runItem((Array:15))
    #5 /home/gemmemedxe/www/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(52): CRM_Core_Invoke::_invoke((Array:3))
    #6 /home/gemmemedxe/www/wp-content/plugins/civicrm/civicrm.php(1392): CRM_Core_Invoke::invoke((Array:3))
    #7 /home/gemmemedxe/www/wp-content/plugins/civicrm/includes/civicrm.basepage.php(365): CiviCRM_For_WordPress->invoke()
    #8 /home/gemmemedxe/www/wp-includes/class-wp-hook.php(286): CiviCRM_For_WordPress_Basepage->basepage_handler(Object(WP))
    #9 /home/gemmemedxe/www/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, (Array:1))
    #10 /home/gemmemedxe/www/wp-includes/plugin.php(531): WP_Hook->do_action((Array:1))
    #11 /home/gemmemedxe/www/wp-includes/class-wp.php(750): do_action_ref_array("wp", (Array:1))
    #12 /home/gemmemedxe/www/wp-includes/functions.php(1105): WP->main("")
    #13 /home/gemmemedxe/www/wp-blog-header.php(16): wp()
    #14 /home/gemmemedxe/www/index.php(17): require("/home/gemmemedxe/www/wp-blog-header.php")
    #15 {main}

2 Answers 2


Ok, thanks a lot Demerit but I could not get what I should do in there and finally found the solution.

So the trick was with the capabilities. I installed user role editor and found out that by default, a subscriber is granted way more capabilities than just "read", which are :


So basicaly if your custom roles are not granted those capabilities, users will get denied the access to some civi page at some point.

So in wordpress I just went Users > User role Editor and updated my custom roles with the right capabilities.

Hope it helps !


Go to https://your-site/wp-admin/admin.php?page=CiviCRM&q=civicrm%2Fadmin%2Faccess%2Fwp-permissions&reset=1

You can also get there from under administer - users and permissions - permissions, and then on that page there's the link to wordpress access control.

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