I am using 4.6.3 on D7. I have set up PCP campaign associated with a contribution page. Contribution page is active (no end date). The user creates a page successfully, but they do not create a password in process of creating the PCP, even though the profile I am using in the PCP tab requires a user login.

So, they can't log back in after successfully creating the page.

When the user gets their system-generated PCP Welcome email, they are provided links to "login to your account" and "Click this link and follow the prompts". These fail (get page not available message in Chrome).

I looked at the system template for the email. Looks good.

Any thoughts about the problem would be helpful! Thanks!

  • I've seen this happen where the links are generated are relative links instead of absolute - e.g. "/civicrm/pcp/etc?variable=1" instead of "mysite.org/civicrm/pcp/etc?variable=1". Could you please view the source of your email to see if that applies here? Also, are you running any sort of CiviCRM multi-site? Jun 17, 2015 at 15:39

1 Answer 1


I think you may have two different issues here. I left a comment for one.

As for the lack of account signup - go to www.yoursite.org/admin/config/people/accounts (or, if you have standard Drupal menus, Configuration menu > People > Account Settings. Under Registration and cancellation, Who can register accounts - ensure that the value is set to "Visitors" or "Visitors, but administrator approval is required". If it's set to "Administrators Only", the account signup won't appear on the profile.

  • Yes. That was it. Thank you. Visitors can now create accounts and PCPs! Jun 19, 2015 at 16:21
  • Jon, in response to the other issue (above) about relative vs. absolute path in the links,YES, I still have that problem. I am able to replace the token {$loginURL} with the static address to the user sign-in, but is there another way to fix this so that the token produces the absolute path in the system generated messages to PCP users? Jul 16, 2015 at 15:18
  • BTW: I am not using any multi-site installation. Jul 16, 2015 at 15:19
  • John - I hadn't heard of folks experiencing this without multi-site, I always assumed it was related to multi-site. I've spent a lot of time trying to troubleshoot it, with no luck. Jul 16, 2015 at 19:28
  • Thanks, Jon! The workaround will have to suffice. Not sure if the templates are overwritten in upgrades--probably not. I'll just live with it. Jul 18, 2015 at 1:44

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.