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We have a free event that requires participant approval. We are manually approving and sending confirmations to those who are allowed to attend, however there's some confusion because a message pops-up during the process that says they will receive an email to complete their registration, and that doesn't happen (we don't need it since there's no payment and we've already collected all information). We already have this option turned off, but the message is confusing registrants. Where do I find this message to edit/override it?

Screenshots of the message below, which displays on the Confirmation page and the Thank You page: screenshot of confirmation page screenshot of thank-you page

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Sounds like a job for grep. Use grep -r "Once approved, you will receive" templates in your civicrm folder, and it will tell you it's templates/CRM/Event/Form/Registration/Confirm.tpl. Similarly grep'ing for the other one it's in ThankYou.tpl in the same folder.

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On the 'Online Registration' tab of the Event configuration is an option to select "Send Confirmation Email"

Sounds like you want to set that to No.

However I think that will still result in an onscreen messaging saying "Your registration has been processed successfully." which sounds like it would still be incorrect.

If this is the only event running you might be able to use Word Replacement to try overwriting that. Otherwise it would require a tweak to the template I think

  • Or if you already have then pls update your Q with more info – petednz - fuzion Oct 4 at 19:34
  • We already have the confirmation message turned off and are sending it manually upon approval. I believe I will need to change the template itself for the pending events, but I'm not sure where to locate that. – LMK Web Oct 4 at 20:55
  • Can you add to your Q a screenshot of the screen where they get the pop up – petednz - fuzion Oct 5 at 6:11
  • Yes done - thanks for the suggestion. It's appearing in two places during the process. – LMK Web Oct 7 at 17:43
  • 2
    Sounds like a job for grep. Use grep -r "Once approved, you will receive" templates in your civicrm folder, and it will tell you it's templates/CRM/Event/Form/Registration/Confirm.tpl. Similarly grep'ing for the other one it's in ThankYou.tpl in the same folder. – Demerit Oct 7 at 21:38

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