During some auditing of membership payments earlier today, we found an interesting error message on one of our members:
iATS Payments Recurring Contribution (id=nnn) Errors: Recur id nnn is has a mismatched contact id for the customer code.
There's one of these messages per day for the last week or so. The original payment did go through, we can see that on both sides (Civi and iATS). The errored attempts aren't getting sent through to iATS (which is probably a good thing).
- How do I go about finding the details of the recurring payment so I can compare both sides? I've found what is likely the customer record on the iATS side, but that's only showing me the customer code.
- Alternately, what exactly is being compared and found wanting here, and how possibly did it get messed up?
Thanks in advance for any assistance!