I have an Email activity that I sent to several contacts. Each of those contacts has an active case open. My intention was to file that email on each contact's case so that I see it when I review the case history. When I open the email activity, I see one email with 7 recipients.
After filing the e-mail on the first contact's case, it has disappeared from the activity view of all the other contacts.
My first inclination was to try to "un-file" it from the first contact's case. But I don't see an un-file button when looking at the case.
Is it possible to un-file an activity from a case? How?
Is it possible to file the same activity record against multiple cases?