3

We have a civi install with imported memberships, which have ended between 1 month and two years ago. We would like to start sending out reminders but when we send out sheduled reminders (with repeat option) it looks like it only sends when the exact period is matched.

I would have expected that it would send out mails to all memberships that have ended at least one month ago and then repeat following the settings in the repeat option... Can anyone help me with the logic of this (and send out reminders for these old expired memberships?

Thanks!

1

I've had this problem

How to safely restart Scheduled reminders

And got a really clear and succinct answer.

  • thank you very much, but we actually want the reverse.. We do want to send out the reminders even though they are overdue for a long time. We plan to make groups now and send one-off reminders until we can let the normal procedure kick in again. – stijn Oct 29 at 11:45
  • What are the date/status settings on the reminder?Could you add a screenshot? – Craig Almond Oct 29 at 12:21
  • Sorry did not further investigate as we will work around with groups – stijn Nov 15 at 15:00

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.