Our client is an association of Pension Funds. Several fund administrators manage multiple funds. The managers need to renew the memberships of each fund under their control. The funds are the members, not the managers. However, after a support call, I logged in as a fund manager and received the following:
You already have a lifetime membership and cannot select a membership with a shorter term.
We have no lifetime memberships, but this fund administrator has 7 member funds in her portfolio. She renewed 2 before this error appeared. Also, one fund she tried to renew, was logged as one of her clients she had just renewed.
Essentially, she has clients A-F. She registered A and B, then C was assigned to B. Then I tried to login as her and got the error above. What have I done wrong or better yet, how do we fix this?
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