Our client is an association of Pension Funds. Several fund administrators manage multiple funds. The managers need to renew the memberships of each fund under their control. The funds are the members, not the managers. However, after a support call, I logged in as a fund manager and received the following:

You already have a lifetime membership and cannot select a membership with a shorter term.

We have no lifetime memberships, but this fund administrator has 7 member funds in her portfolio. She renewed 2 before this error appeared. Also, one fund she tried to renew, was logged as one of her clients she had just renewed.

Essentially, she has clients A-F. She registered A and B, then C was assigned to B. Then I tried to login as her and got the error above. What have I done wrong or better yet, how do we fix this?

We are running 5.13.4 on Wordpress.

  • are you using Inherited Memberships? – petednz - fuzion Oct 31 '19 at 6:51
  • when you say 'she registered A and B' i take it you mean "she went to a Contribution page and purchased a membership renewal On Behalf Of Org A, and subsequently for Org B". If so can you then explain in different language what is meant by "then C was assigned to B". eg do you mean, she then went back to the Contribution page, selected C from the set of options in the Org field (assuming they show here because she is (somehow) a current permissioned employer of all these Orgs) but the membership renewal she purchased ended up on Org B's record? – petednz - fuzion Oct 31 '19 at 9:27
  • My apologies for the confusion. You are absolutely correct. The contribution page for membership functioned for organizations A & B. When she tried to register organization C, it was assigned to Assigned to Organization B. When I logged in as the user, I received the error that a lifetime membership already exists, even though, there are no lifetime memberships configured on the site. – LyonsDigital Oct 31 '19 at 15:18
  • I really am not sure what else to suggest other than offering a quick consultation to see if a fresh pair of eyes can figure what is going on. Something is not set up as you need it. – petednz - fuzion Oct 31 '19 at 19:25
  • It appears to be related to this issue: civicrm.stackexchange.com/questions/28945/… I would certainly be open to a consult. – LyonsDigital Nov 7 '19 at 16:07

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.