After Drupal 7.67 and CiviCRM 5.18.4 upgrades, when you click on add a case, the correct screen opens, you can enter data, then save, and the number of cases showing in the constituent summary is incremented, but no new cases show up in a list to be managed. This was previously, for several years on prior versions, working correctly, Also, even for existing cases, the activity dropdown list is not being populated, although they have worked in the past and the Activity Type Options are correctly setup. Has anyone run into this or can you suggest things I can do to troubleshoot?

  • What was the previous version before upgrade? – Demerit Nov 12 at 17:09
  • It was 4.6.x leapfrogging to 5.10, then to 5.18.4 – Hugh Daniel Nov 13 at 0:37
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    Ok check the case type definition then. It's possible something didn't get upgraded in there and that might explain the missing activity dropdown choices. Also check in sites/default/files/civicrm/ConfigAndLog and there's a log file in there that might indicate some upgrade issues. – Demerit Nov 13 at 0:53
  • Thanks! I will check this out. – Hugh Daniel Nov 13 at 13:48

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