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I am working with an arts organization in my town and they recently migrated their civiCRM application (which is serving as a plugin to their wordpress website) from GoDaddy to InMotion. We are having a problem with an HTML form on one of our pages that, when submitted, is throwing the following error string:

You do not have permission to access this content

the form has the following fields:

"first name, middle name, last name, email, are you a robot?"

in the civiCRM dashboard, I can look at the HTML markup for the page when I navigate in the following manner (menu clicks):

administer > customize data and screens > profiles > "Add e-mail (this is the profile name) > HTML form snippet. But the HTML markup only has a huge number of links to various javascript files, which I assume are the scripts that are running the AJAX, asynchronous code that submits the form? Since I can't submit a test record, I can't see whether the page is being redirected after submittal (e.g. - possibly running a header() command in PHP at the end of the POST script. Can someone point me in the right direction in terms of what I should be looking for to fix this error? As far as I was told, there aren't too many pages on our site that are erroring out. I was only shown this one. thanks guys!

an image of the error we're seeing can be seen here: https://drive.google.com/file/d/17iuGObM7rPIJwgWQIPMMvhoVglHFM8YW/view?usp=sharing

We are running on the following platforms:

Wordpress: Ver 5.3 civiCRM: Ver 5.18.3 PHP: Ver 7.2

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  • It will help folks track down the problem if you post anything of relevance from your CiviCRM logs. On WordPress, they are usually found in wp-content/uploads/civicrm/ConfigAndLog
    – Christian Wach
    Nov 27, 2019 at 14:13
  • thank you for your response Christian. I was not part of the solution, however it was fixed for many of the pages on which it was occurring. However, later on I discovered that it was indeed occurring on a couple of other pages. So I still need some help with this. there are 3 log files in the directory you told me to look in. they are named as in my next comment (this forum is saying my messages are too long)....
    – pkollasch
    Nov 29, 2019 at 8:21
  • CiviCRM.93117e35eec0e390571f9236 (SIZE > 342 KB) CiviCRM.f00e475b61a1b1adcfe92ffd (SIZE > 1 KB) CiviCRM.f3e1f44ffa13a2f7fa12d1d1 (SIZE > 51 KB) The page URL that is throwing the error when the form is submitted is: artifactory.OurDomain.org/get-involved/volunteer and when the form is submitted, I am redirected to this URL: OurDomain.com/civicrm/…
    – pkollasch
    Nov 29, 2019 at 8:21
  • I looked in each log file for the string "volunteer" but I found nothing. I have no idea what to search for as I have no experience with reading civiCRM log files. Can you guide me in this regard? In the largest log file I do see a lot of entries that have the strings "PEAR.php", "DB_ERROR()" and "CORE" in them. So I can identify the log somewhat, but other than the string "Volunteer" I don't know what else to search for. thanks!
    – pkollasch
    Nov 29, 2019 at 8:21
  • Have you checked your CiviCRM "WordPress Permissions" page to make sure everything is as it should be?
    – Christian Wach
    Dec 2, 2019 at 13:14

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