Some of my members are having trouble renewing their membership. When they go to our renewal page, they enter their email and receive a message that says "The username or email you provided do not exist. Please try again." I can see that the email they are entering is the one we have on file in their contact file. What could the problem here be? Is there a setting we need to change in their contact files? This only happens with some members, some renew no problem.
Members enter their email and it should redirect them to a form to pay their fees (auto-filling information from the previous year). For our members with the issue logging in, it doesn't seem to recognize their email at all.
