Im trying to "make mailing labels" with contacts with names in Bosnian and CiviCRM cannot create it.


  • Correct: Antolović
  • CiviCRM prints: Antolovi?

Instead, CiviCRM shows it correctly in most parts of the CRM, for example print/merge document in actions of contact summary view.

Any suggestions?


1 Answer 1


It's because it's using Helvetica font which doesn't have unicode characters - if you can use Deja Vu Sans or another font that has unicode it should work.

IGNORE rest of answer below. As per comments Cesar found that under Administer - Communications - Label Formats you can change the font in there.

You can try to hack CRM/Utils/PDF/Label.php to hardcode the font: https://github.com/civicrm/civicrm-core/blob/5.20.3/CRM/Utils/PDF/Label.php#L180

I'm not sure the right spelling to get the font. If you look in vendor/tecnickcom/tcpdf/fonts/dejavusans.php it seems like it might be DejaVuSans, without spaces.

You can also try this instead:

  1. Copy vendor/tecnickcom/tcpdf/config/tcpdf_config.php somewhere, e.g. /usr/local/tcpdf/tcpdf_config.php
  2. Edit the line inside it for PDF_FONT_NAME_MAIN so it reads define('PDF_FONT_NAME_MAIN', 'dejavusans'); (again I'm not sure of the exact spelling).
  3. In civicrm.settings.php add these lines:
  • Hello, thanks! Just now I was trying it, the problem, It does not seem good practice to directly modify the core file, I would like to find a hook that I can access without modifying Label.php I found this hook but I can't modifying the language: docs.civicrm.org/dev/en/latest/hooks/… Thanks for your help.
    – Cesar
    Dec 31, 2019 at 16:20
  • 1
    I've updated answer with another thing to try that doesn't involve hacking core. And that hook looks like it only allows modifying certain things but not the font.
    – Demerit
    Dec 31, 2019 at 16:56
  • 1
    Thanks mate, I found other solution, the admin panel for configure this: civicrm/admin/labelFormats?reset=1&action=browse I think is better solution for this. I hope it helps more people in the future and dont spend more time. Thanks for your help.
    – Cesar
    Dec 31, 2019 at 17:05
  • 1
    Ahh under Communications. I see.
    – Demerit
    Dec 31, 2019 at 17:15
  • 3
    I made a lab ticket suggesting Deja Vu be the default font for mailing labels: lab.civicrm.org/dev/core/issues/1502
    – Demerit
    Dec 31, 2019 at 17:42

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