is there a way to get a notification of some kind for when a recurring payment hasn't gone through? Maybe with membership rules? We've had it a couple of times now that payments haven't gone through for insufficient funds for example and we only find out about it by chance a few days later.

Thanks again for the help


The answer depends on the Payment Processor you’re using. We have that option in the iATS Payments Extension and we can do that because its recurring payments are initiated/controled from within CiviCRM.

If you’re using another payment processing that processes a recurring contribution off-site and then notifies CiviCRM you will likely have to get into that Payment Processor’s admin/config and look for such a notification option.

  • Sorry, I should have added that we use stripe as a payment processor
    – user7275
    Jan 8 '20 at 5:12
  • Can civicrm be configured to send out a notification to an admin if a grace period expires without payment being received?
    – user7275
    Jan 8 '20 at 5:21

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