I am using CiviCRM 5.18.4 with WordPress 5.3.2, and residing in the United States, where we are required by law to include certain info (our postal address and an opt-out link) in ALL our emails. I can do this in my individual messages and bulk email footers, fine. But they don't show up in any of the Mailflow messages.

I have tried adding

<p>To comply with CAN-SPAM laws, we remind you that you can also opt-out of all mailings from us.  To do so, <a href="{$action.optOutUrl}" click here</a>, or send mail to {$action.optOut}. </p>

near the bottom of the (html) message template, but it doesn't plug in the token values (or it just generates a critical error).

But even if I could get it to work, why am I figuring out how to tweak this? Doesn't almost EVERYONE need to include a footer like this in almost ALL their workflow emails?

  • Is the above the EXACT text in your template? You're missing a > just before the "click here" words. – Demerit Jan 15 '20 at 18:16

Take out the $ signs. Smarty variables use $ signs, tokens don't. It is a little bit awkward when they're mixed in the same template.

I don't know the legal answer to the other part of the question, but bulk mailings include it by default.

  • Actually when I originally did it without the $, then when I submitted a donation I got: << There has been a critical error on your website. Learn more about debugging in WordPress. >> Any other suggestions, maybe about where in the template to put it, or how to format it correctly? – David Hyman Jan 14 '20 at 20:01
  • I just tried {domain.address} in the offline contribution receipt template and it worked, so maybe something else going on on that site? For testing purposes I put it at the bottom just before the <body> tag. – Demerit Jan 15 '20 at 18:15
  • The missing > was caught early, but it took a lot more fiddling, especially with the placement of the token, to get it working. Thanks very much for helping me test and troubleshoot! – David Hyman Jan 17 '20 at 20:52

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.