When one of our donors contributed on our online contribution page with Civi, it was recorded in civi under another (unrelated) donors name. But it was recorded properly in our payment processor. Civi even sent a confirmation email to the correct email address but using the incorrect name of our donor. What went wrong?
I want to move the donation from the wrong client to the correct one, but if I try to delete the donation it says it will delete any financial record of that donation as well. Is this true? Will it delete the payment as recorded in our payment processor Authorize.net?
Thank you all.