2

I've got a Drupal View that identifies a specific activity within a case and provides a link to the activity using its ID number. It appears to be working correctly in the majority of use cases, where I can simply filter out deleted cases, and filter on the activity type, status and current revision to find the right activity.

However, in some cases the view is showing me a link to an activity which I can't see when I view the 'Manage Case' screen. Indeed the activity ID that the view is presenting doesn't even show up when I search within CiviCRM for activities that match the other filters I'm using in the view.

It looks like CiviCRM - at least in the version I'm using in this case - is changing the ID number of activities when the activity gets edited?

Improve this question
5
  • Can you find that activity id anywhere in the system? I'm on 4.6.3 and have never noticed activity ids changing on editing. Are the activities created through a webform or the Civi UI?
    – pmoz
    Jun 23, 2015 at 20:08
  • Have you filtered on Case Type?
    – pmoz
    Jun 23, 2015 at 20:16
  • any chance it is related to Deleted Cases?
    – petednz - fuzion ♦
    Jun 23, 2015 at 20:19
  • Thanks for the comments. Deleted cases are filtered out, and I am filtering on case type. I do think there is an issue with the activity IDs. for example, if I file an activity on a case the ID changes, so I think the next step is to upgrade - we're running 4.4.5 I think at present, so I'll move it up to 4.5.x as a first step and see if that resolves the problem.
    – Graham
    Jun 23, 2015 at 22:12
  • 2
    hi Graham, I've come across the same issue. Within a case you would expect the activities to keep the same IDs, but what I've noticed is that in the database CiviCRM will create duplicate activities (as a copy). This does mean the activity ID won't be the same next time you use it.
    – Jon-man
    Jun 24, 2015 at 10:39

1 Answer 1

Reset to default
2

When you edit a case activity, it creates a new version of it, and that does indeed have a different ID.

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.