I have been trying to unpick a mystery now for a week without success! I wonder if anyone can help.
We have two contacts (out of a database of c 7,500) where we're seeing some odd behaviour.
As an example - let's call him John Doe.
John Doe has a contact record, linked to a Wordpress user account. He has registered for an event recently (may or may not be relevant). His record has a linked current employer, job title, and address.
Every day at 12:13pm or 12:14pm, a duplicate John Doe account appears in CiviCRM, according to the change log created by John Doe, with matching:
- Linked Wordpress account
- Job Title
- Current Employer
I am at a loss to explain why. Things I have tried:
- Disabling the Capitalisation Correction Extension
- Disabling CiviRules
- Examining the scheduled jobs log
Cron runs every five minutes. The Scheduled Jobs log shows that between 12:10 and 12:15pm each day, there are no scheduled jobs running:
2020-02-20 12:10:02 Finishing scheduled jobs execution.
2020-02-20 12:15:05 Starting scheduled jobs execution
There are no scheduled jobs which uniquely run at 12:10pm.
For each contact, there is only one item in the change log:
I'd be extremely grateful for any advice on investigating this further as I am now drawing a blank (and I have 36 John Does in the database!)
We are currently on 5.13.4 (security upgrade imminent)