In the "Activities" section of case management, real to-do items are mixed with the audit activities that are recorded for documentation purposes. This is irritating to some users.
Has anybody found a way to separate these audit activities from the "real" activities of the case (i.e. the ones originating from user entry , a sequence or a standard timeline)? In my opinion, the ideal solution would be to separate the audit trail and show it in a separate tab or different section of the screen, since you usually only need to look into these activities, if anything goes wrong during the processing of the case. Completely deactivating the activities is not a sensible solution either, because the audit trail might be needed and very helpful in managing critical or disputable cases.