'Cases' are missing in Advanced Search (usually the last search item). The last 2 items I have are 'Mailings' then lastly 'Events'. I can't see any configuration option that sets this, so am puzzled how to fix. This Civi was installed in 2013, don't know whether that's a factor. It's at 5.19.4 and Drupal. Can anyone help - how can 'Cases' be put back in Advanced Search?

1 Answer 1


Can you go to CiviCRM >> Administer >> Customize Data and Screens >> Display Preferences and see if 'Cases' is ticked in 'Contact Search' option? If not check the box and save the setting.



  • Fixed! I didn't see that. Make that the answer?
    – Andy Clark
    Mar 30, 2020 at 12:06
  • Updated my answer Mar 30, 2020 at 12:08
  • Thanks! So quick too!
    – Andy Clark
    Mar 30, 2020 at 12:09
  • so can you mark this as answered so that it can help others in the community? Mar 31, 2020 at 23:41

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