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I have two sets of custom fields related to two sub-types of the same type (organization). Both profiles are active and I can see the custom fields in the contact summaries and in the advance search tool.

If I want to import a file and try to map fields choosing the proper sub-type, in one case I have the custom fields proposed and in the other case not.

The field mapper also shows the right relationships related to each sub-type.

I compared parameters for the custom fields and I can't see any difference.

Is this to be set somewhere else deep into CiviCRM?

best regards, Guillaume

EDIT 1: the required custom fields are searchable:

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EDIT 2: I can see the same difference when I try to export contacts and select the custom fields.

EDIT 3: I also encounter this with custom fields for Individual type.

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  • so it works for one set of custom fields but not for other?
    – Pradeep Nayak
    Apr 3, 2020 at 18:38
  • Have you checked all fields are set to Searchable? I believe they need to be set as such to be visible in Import wizard
    – petednz - fuzion ♦
    Apr 3, 2020 at 19:52
  • @Pradeep Yes it works fine for one set but not the other
    – Guillaume Sorel
    Apr 4, 2020 at 20:14
  • @Petednz both sets are searchable, that's why I don't understand what's happening
    – Guillaume Sorel
    Apr 4, 2020 at 20:14
  • and are you importing each of the sub-types in separate imports?
    – petednz - fuzion ♦
    Apr 4, 2020 at 20:31

1 Answer 1

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Deleting the custom fields sets and creating them again solved this issue. :-{

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