Drupal 7.69 and Civi 5.23.0

We've noticed that some of our Scheduled email reminders for events set up through CiviEvent are going out late. I've looked into email logs and it looks like scheduled reminders for events are sent out once per day at 9:16am.

This causes issues for e.g. events that begin at 5pm where we want to send a scheduled reminder 2 hours before the event to remind participants -- emails like this have ended up being delivered at 9:16am the following day.

Is there any way to fix this?



Check the run frequency of the scheduled job called Send Scheduled Reminders at Administer > System Settings > Scheduled Jobs.

It may just be set to Daily. Change it to Every time cron job runs. Then make sure your run frequency of your cron job is set to something more often, like 15 min.

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