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We are all-in for the CiviCRM Extended Security Release (ESR) version 5.21.3. We've been big CiviCRM fans for a while. It sounds like a great deal. We just have a few questions, which I will post on this forum. Does anyone know the proper contact person? What is the maximum number of monthly or yearly support phone calls or emails? Are there any support provider partners that can match the published ESR pricing below for small- to mid-tier? Thank you!

Jamie

Pricing https://civicrm.org/civicrm/contribute/transact?reset=1&id=64

https://www.civicrm.org/esr

  • Hi Delton - the ESR (afaik) does not come with any support package, it is purely the code package. If you expect you need support beyond what you can get via SE or Chat then you might need to check out the list of Providers - civicrm.org/partners-contributors. If the info about ESR needs to make this clearer then I can pass on some suggestions or you could via info@civicrm.org. Hope that helps. – petednz - fuzion Apr 25 at 22:42
  • While some partners (including us) may be similar in terms of hosting charges that still isn't going to include support package. – petednz - fuzion Apr 30 at 20:38
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There is better information coming which will include a statement along the lines of

While Extended Security Release provides for longer term stability and fewer upgrades for subscribers, it does not include any additional level of support over and above what is provided via the community. For organizations that need professional support, we recommend working with an expert that specializes in CiviCRM ESR.

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