Say, for example that I want to divide my contacts into two groups, an active group (contacts from whom I've received a mail in last few months) and an inactive group (countacts from whom I haven't received an email in the last few months). Is there a way to do this in CiviCRM? I was looking at CiviRules, but couldn't really find what I was looking for.

  • How would you find out that you received a mail? – ErikH - CiviCooP Jul 9 '20 at 12:25
  • @ErikH-CiviCooP I don't know actually, I'm fairly new to this stuff and thought that there might be a way to do it – mrMoonpenguin Jul 9 '20 at 12:29
  • Can you explain in a little more detail? Because you do not receive mail in CiviCRM, right? You receive mail in an email client like Outlook or Thunderbird. And do you then create an inbound e-mail activity in CiviCRM to record that email? Or are your thoughts based on receiving email directly into CiviCRM? – ErikH - CiviCooP Jul 9 '20 at 17:46

You could use inbound email processing to activities and then a smart group based on that activity in the last 3 months.

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