When I add a person to the CiviCRM "Assigned to" section, that person receives an e-mail. However, the data in the tables containing the user information does not appear, instead the code is output. I would like information about the cause and solution.

With Contact(s) name_18606 Created By name_78220 Reported By name_78220 Assigned to name_78220

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Joomla, CiviCRM 5.29.0.

  • Can you check the contact page if the display name are set correclty? Sep 18, 2020 at 9:20
  • Where do I check this out. There is no problem with viewing anywhere in CRM. This is a problem only when you send mail. Sep 18, 2020 at 9:28

2 Answers 2


It sounds like you have civicase enabled and have the setting Redact Activity Emails turned on. Under Admin - CiviCase - CiviCase Settings.

  • It was not effective. I activated. I changed the "Redact Activity Email" option to Default and the problem was fixed. Thank you so much. Oct 23, 2020 at 7:49

The number of issues where I ask questions, get answers and come up with a correct solution is very few. So I think it's unnecessary anymore.

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