When the recipients of my mailing try to click on the "Unsubscribe" link the user is taken to a generic/undefined page that reads: "CiviCRM Do not delete this page. Page content is generated by CiviCRM." The user is also not marked as having opted-out of all bulk mailings.

The link generated is generated via {action.optOutUrl} which yields "http://besanthill.nfshost.com/civicrm?page=CiviCRM&q=civicrm%2Fmailing%2Foptout&reset=1&jid=244&qid=7847&h=0db2c5d63683bd63", for example.

I've looked at the suggestions on this post but the CMS base page and the permissions appear to be set correctly (that is, "access CiviMail subscribe/unsubscribe pages" is enabled for anonymous.) And ideas?

Thanks in advance, Richard

  • pls state the version you are on, and whether any other pages such as a payment confirmation are not working
    – petednz - fuzion
    Commented Sep 21, 2020 at 20:03
  • I am running CiviCRM 5.24.5. I have never attempted to use any other pages such as payment confirmation. Commented Sep 21, 2020 at 20:52
  • Also which version of WordPress? If it's 5.5+ then you will have to upgrade CiviCRM. Commented Sep 22, 2020 at 8:38
  • WP is 5.5.1. Ok, I'll look into upgrading CiviCRM Commented Sep 22, 2020 at 16:46
  • I upgraded CiviCRM and the issue went away. Thanks for your help! Commented Sep 22, 2020 at 19:56

1 Answer 1


This is now fixed. The solution was to upgrade CiviCRM to the latest version.


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