I inserted a url into a CIVI email template - On testing the email, clicking the link which has not changed it re-directs the user to our site and gives an Error 404 page not found.

https://www.digital10.io/wp-content/plugins/civicrm/civicrm/extern/url.php?u=366&qid=586 Any experience of this behaviour we are on civi 5.24.5? pending upgrade to 5.29 but having issues, reluctant to do so. We are sending via a Sparkpost plugin.

  • Whats is your wordpress version? Commented Sep 25, 2020 at 23:00
  • word press version 5.2.2 Commented Sep 26, 2020 at 15:19

2 Answers 2


I have a workaround if you make sure that the URL is not tagged as such then if comes through in the email ok and unchanged, this does not solve the issue if you want to mask the url and provide text to describe the link


If you are running WP 5.5.x or later you need CiviCRM 5.26 or later (5.28 is the security release).

The details are here: https://civicrm.org/blog/kcristiano/civicrm-526-and-wordpress-important-notice

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