We use the CiviCRM event-booking feature on our website. The self-service cancel/transfer option isn't enabled, so attendees who want to cancel their booking for an event will email or call us and we cancel their place manually by logging in as administrators. I haven't had to do this for a while, and it's not now working.
[![Find Participants screen for an event]] : https://i.stack.imgur.com/rPD6B.png
I tried to do this by logging in to our Wordpress site and going to: CiviCRM > Events > Manage Events > Find Participants > More > Transfer or Cancel, as hopefully shown in the image above.
The error I get is "Sorry. This event registration can not be transferred or cancelled. Contact the event organizer if you have questions."
When logged in as an admin, should this option work, regardless of whether self-service is enabled?
Thanks very much for any suggestions.